Privacy Policy

Introduction

Welcome to Ticawo's Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

When you register for an account, subscribe to our newsletter, or contact us, we may collect personal information such as:

• Your full name
• Email address
• Phone number
• Company name and position
• Billing and payment information
• Communication preferences

Automatically Collected Information

When you visit our website, our servers may automatically collect certain information, including:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Cookie information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site, remember your preferences, and provide personalized content. For more information, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our AI solutions and services
• To process transactions and send related information
• To communicate with you about your account and our services
• To send you marketing communications, with your consent
• To improve our website, products, and services
• To analyze usage patterns and optimize user experience
• To detect, prevent, and address technical issues
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers have access to your information only to perform these tasks and are obligated to protect it.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent

We may share your information with third parties with your explicit consent, for example, when you authorize us to share your data with a partner or affiliate.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Regular security assessments and vulnerability testing
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices
• Business continuity and disaster recovery planning

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we promise to use commercially reasonable efforts to protect your information.

Your Rights and Choices

Under Canadian privacy laws, you have certain rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. To make such a request, please contact us using the information provided at the end of this policy.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may affect our ability to provide certain services to you.

Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

Data Portability and Deletion

You may request a copy of your personal information in a commonly used electronic format or request the deletion of your personal information, subject to legal requirements and our legitimate business interests.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Canada, where privacy laws may differ from those in your jurisdiction. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by Canadian authorities or other legally recognized mechanisms.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the type of information, the purpose for which it was collected, and any legal or regulatory requirements.

When determining the appropriate retention period, we consider the following factors:

• The nature and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Any applicable legal requirements

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe that we might have collected information from a child under 18, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the bottom of this policy.

Material changes to this Privacy Policy will be communicated to you through prominent notices on our website or via direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@ticawo-yiyuno.pics
• Phone: +1 (437) 291-3984
• Mail: 475 Richmond St W, Toronto, ON M5V 1E6, Canada

We will respond to your request within a reasonable timeframe, as required by applicable privacy laws.